DRO Vendor feedback

For those of you considering a purchase of a commercial DRO:

I swallowed hard and about a year ago bought and installed a Shooting
Star 3 axis DRO on my full sized mill. I have been very pleased with
it's accuracy and have come very dependent on it to help me build
precision plates and parts for my large CNC table I am working on.
During some machining on a Sunday 8 days ago, the readout started to
dim and the readings became suspect. I dashed off a request for help
from the company and got a reply on Monday from the General Manager
that they would ship out a replacement the next day so I could get
back on my project by this weekend; no "send the defective one back
first" or "call technical support and see if we can fix it over the
phone" type of nonsense. Wow.

This kind of attention to customer support needs to be acknowledged!
If you haven't looked at the unit, they advertise in HSM or their web
site at www.star-techno.com. Really great people to do business
with....even if they live in Canada!

Now, if I can talk them into offering their pack and pinion rotary
encoders to the CNC builders at a discount price we can really have
something to talk about.