Re: [CAD_CAM_EDM_DRO] Slightly OT iisr-cnc.com, ConfideNCe CNC Simulator company.

I received my activation code the same day I requested it. The software
worked fine. Maybe they could sense that whatever
they did wouldn't be good enough and wrote you off.

Paul E. Killoy

----- Original Message -----
From: "Lloyd Leung" <lloyd@...>
To: <CAD_CAM_EDM_DRO@yahoogroups.com>
Sent: Thursday, March 06, 2003 12:33 PM
Subject: [CAD_CAM_EDM_DRO] Slightly OT iisr-cnc.com, ConfideNCe CNC
Simulator company.


> My thoughts on iisr-cnc.com, the company that offers ConfideNCe CNC
> Simulator
>
>
>
> I've actually never was able to use their software. So I can't comment on
> their software, I am commenting on the company and it's business
practices.
>
>
>
> 1.) They took a very long time to get an activation code. I asked on a
> Thursday, didn't get a serial till Wednesday of the next week. Since they
> didn't send me an email promptly enough I uninstalled their software.
>
>
>
> 2.) I finally installed the software again, but guess what? Their
software
> seemed to have generated a new "UNIQUE" computer code, which required me
to
> get yet another serial. I don't recall a warning anywhere, "uninstalling
> this software will require a new activation code upon reinstallation" - at
> least have a visible warning somewhere.
>
>
>
> First I thought, okay... that fair enough. They need to protect their
> software. So I sent an email to the person that sends out activation
codes.
> I sent it Friday 28 of Feb, @ ~1:30EST. Now I know that they are in
Israel,
> but it's been nearly a week! I have yet to get even an email saying YES
or
> NO that they will give me a new activation code. I don't expect one after
> posting this, but hey, I'm just warning whoever might want to purchase
this
> software.
>
>
>
> This company isn't going to get my business. They're support is, well,
> nonexistent. I can't believe that they expect people to pay for their
> service? What can their simulation software do that www.cncsimulator.com
> cannot? I really don't like companies that ignore its end users, and this
> company seems to be doing just that - ignoring its potential customers.
>
>
>
> 3.) They also have a bad habit of sending emails asking to see if the
email
> has been read, and also flagging importance settings to HIGH, IMHO very
> arrogant. It's a feature that is overly abused. I believe its proper net
> etiquette, if you're sending within your company these flags, but not to
> potential customers, customers or external associates.
>
>
>
> 4.) They don't take long to send you an email if you want to purchase it,
> but when you try to test their software to see what they can offer, they
> seem to not care about you. Again, IMHO, they are operating a very poor
> business.
>
>
>
> I'm not saying boycott iisr-cnc.com. I'm just saying BUYER BEWARE. If my
> experience is any indication, be prepared to be ignored if you have
issues.
>
>
>
> Disclaimer, these are my views and my views alone. I was just very
unhappy
> with IISR-CNC, so I'm sharing my experience with others, in the hopes of
> making IISR-CNC improve their public relations, and customer service.
These
> views are also to warn others what they might expect. If I was happy with
> their service, I would have probably written a review of their software,
and
> even bought it.
>
>
>
> Lloyd Leung
>
>
>
> [Non-text portions of this message have been removed]
>
>
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