Re: Ah-ha! in the home-shop

--- In CAD_CAM_EDM_DRO@y..., Hugh Currin <currinh@O...> wrote:

> CNC Crew:
>
> I suggest if you contact Ahha you use the phone or possibly US mail.

When

> I was starting my conversion in September 2000 I requested

information

> through their web site and am still awaiting a response. I

subsequently

> decided to shop elsewhere.
>
> Hugh Currin
> Klamath Falls, OR

Hugh, thanks much for reminding me that none of us are
perfect, and that we all make mistakes from time to time.
That's always a valuable lesson. Appreciated.

I guess that out of the 5,000 or so emails we receive each
year, we -do- let a few drop through the cracks. I'm sorry
it happened to you; and sorry you weren't able to get to a
phone at the time to call us directly. If either one of
those had happened, we could have you as a happy customer
right now.

Maybe this year we'll finally achieve perfection, so we can
be like all the other vendors.

Joe V. & John S., I really appreciate your support. You both
hit the nail on the head about support calls and costs for
smaller firms. What people come to expect from a Sony or 3M,
they also, without thinking, expect from an Ah-ha or Flashcut;
and it's pretty much impossible for a small firm to deliver that,
as much as we try to do so.

Sorry 'bout the delay on the 'tech' info. I'll try to post it
tonight.

Richard