Re: Gecko 210 - the phoenix arises !

You cant get better support than Mariss. Have you ever heard of a
company who gives out free solutions to circuit requests, and I can
not see him not helping fix a drive. He always has responded to email
usually within hours. Sending the drive back to be inspected is a
more than fair request. -Lee



--- In CAD_CAM_EDM_DRO@yahoogroups.com, "Mariss Freimanis"
<mariss92705@y...> wrote:

> Andrew,
>
> That's a little unfair. Our e-mail reply to you dated March 20 said:
>
> "Dear Mr. Mawson,
>
> The only thing we can offer you is to send it back. We will look at
> it under a microscope, as well as put it through its paces on our
> teststand. This way we will be able to tell you what happened and
> why. If it is our fault we will replace the drive.
>
> Regards, Jan"
>
> I'm responding here because our reputation for fairness and support
> is being called into question.
>
> We have never charged for drive repair or return shipping costs. We
> bend over backwards and replace drives if there is any doubt about
> the cause of failure. Others here know about our "one time, stuff
> happens" deal when the failure is clearly not our fault. Anyone

that

> has called for technical support knows I take whatever time is
> necessary to offer it.
>
> The drive was purchased in December of 2001. What would you have

had

> us do rather than what we offered you?
>
> Mariss
>
>
>
> --- In CAD_CAM_EDM_DRO@yahoogroups.com, "Andrew Mawson"

<andrew@m...>

> wrote:
>
> >
> > I suppose not surprisingly Gecko weren't in the slightest
> interested
> > as the unit was over a year old, but I would have hoped for
> slightly
> > more sympathetic treatment seeing that it had NEVER worked.
> Wouldn't
> > even give me any discount on a replacement item mean lot.
> >
> > Andrew Mawson
> > Bromley,
> > Kent,
> > UK