RE: [CAD_CAM_EDM_DRO] Re: Gecko 210 - the phoenix arises !

I have to say something, I had a similar problem with a G210 it had been
sitting on the shelf for a long time. I sent it in to Mariss. Mariss or Jan
took a look at it and found a simple problem in the G901 board. They
returned it fixed no-charge. I have to say that Mariss is a man of his word.
He has excellent warranty service and stands behind his product.
Derek B.
http://groups.yahoo.com/group/Denver_CNC_Club/

> -----Original Message-----
> From: Mariss Freimanis
> Andrew,
>
> That's a little unfair. Our e-mail reply to you dated March 20 said:
>
> "Dear Mr. Mawson,
>
> The only thing we can offer you is to send it back. We will look at
> it under a microscope, as well as put it through its paces on our
> teststand. This way we will be able to tell you what happened and
> why. If it is our fault we will replace the drive.
>
> Regards, Jan"
>
> I'm responding here because our reputation for fairness and support
> is being called into question.
>
> We have never charged for drive repair or return shipping costs. We
> bend over backwards and replace drives if there is any doubt about
> the cause of failure. Others here know about our "one time, stuff
> happens" deal when the failure is clearly not our fault. Anyone that
> has called for technical support knows I take whatever time is
> necessary to offer it.
>
> The drive was purchased in December of 2001. What would you have had
> us do rather than what we offered you?
>
> Mariss
>
>
>
> --- In CAD_CAM_EDM_DRO@yahoogroups.com, "Andrew Mawson" <andrew@m...>
> wrote:
>
> >
> > I suppose not surprisingly Gecko weren't in the slightest
> interested
> > as the unit was over a year old, but I would have hoped for
> slightly
> > more sympathetic treatment seeing that it had NEVER worked.
> Wouldn't
> > even give me any discount on a replacement item mean lot.
> >
> > Andrew Mawson
> > Bromley,
> > Kent,
> > UK
>
>

>