Re: [CAD_CAM_EDM_DRO] Re: Gecko 210 - the phoenix arises !

Yes they fixed on for me as well, the next one I blew I fixed myself, dumb
mistake on my part so I sure didn't feel Gecko should pay for it.
Jim

----- Original Message -----
From: "Derek B." <hightechsystems@...>
To: <CAD_CAM_EDM_DRO@yahoogroups.com>
Sent: Friday, March 28, 2003 1:24 PM
Subject: RE: [CAD_CAM_EDM_DRO] Re: Gecko 210 - the phoenix arises !


> I have to say something, I had a similar problem with a G210 it had been
> sitting on the shelf for a long time. I sent it in to Mariss. Mariss or
Jan
> took a look at it and found a simple problem in the G901 board. They
> returned it fixed no-charge. I have to say that Mariss is a man of his
word.
> He has excellent warranty service and stands behind his product.
> Derek B.
> http://groups.yahoo.com/group/Denver_CNC_Club/
>
> > -----Original Message-----
> > From: Mariss Freimanis
> > Andrew,
> >
> > That's a little unfair. Our e-mail reply to you dated March 20 said:
> >
> > "Dear Mr. Mawson,
> >
> > The only thing we can offer you is to send it back. We will look at
> > it under a microscope, as well as put it through its paces on our
> > teststand. This way we will be able to tell you what happened and
> > why. If it is our fault we will replace the drive.
> >
> > Regards, Jan"
> >
> > I'm responding here because our reputation for fairness and support
> > is being called into question.
> >
> > We have never charged for drive repair or return shipping costs. We
> > bend over backwards and replace drives if there is any doubt about
> > the cause of failure. Others here know about our "one time, stuff
> > happens" deal when the failure is clearly not our fault. Anyone that
> > has called for technical support knows I take whatever time is
> > necessary to offer it.
> >
> > The drive was purchased in December of 2001. What would you have had
> > us do rather than what we offered you?
> >
> > Mariss
> >
> >
> >
> > --- In CAD_CAM_EDM_DRO@yahoogroups.com, "Andrew Mawson" <andrew@m...>
> > wrote:
> >
> > >
> > > I suppose not surprisingly Gecko weren't in the slightest
> > interested
> > > as the unit was over a year old, but I would have hoped for
> > slightly
> > > more sympathetic treatment seeing that it had NEVER worked.
> > Wouldn't
> > > even give me any discount on a replacement item mean lot.
> > >
> > > Andrew Mawson
> > > Bromley,
> > > Kent,
> > > UK
> >
> >
>
> >
>
>
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