Re: BobCAD/CAM

Hi Jack,

I have been busy on other things so I am a little late for this thread
but, after trialling V22 I did fall for the salesman's pitch and
bought V22 including the training, extended support etc for $1000. It
seemed a bargain considering the advertised price.

I use TurboCAD V14 for drawings and have a lot of them to turn into
CNC - too many to start again. The BobCAD DXF import was (is) flawed
and really couldn't cope with simple 2D panels. The same DXF files
were imported ok into Sheetcam, DeskCNC, Autocad viewer and Vector so,
from my perspectve, there was a bug in V22. Also, I was told that 4th
axis was available in V22 - it isn't.

The BobCAD support was not fast in responding and the last comment
from them regarding DXF import issues was to "Google" for some tools
to manipulate them.

I liked the V22 package and, when used to originate designs, it seemed
to work well, but the dxf import failure was a deal breaker for me.

I said I was unhappy and wanted a refund. I said that, as there was a
bug in it and a feature clearly missing, I was entitled. The guy put
me though lots of loops to delay the process. He insisted I try
technical support again and even argued about the semantics of their
own website advertising statements regarding the 4th axis.

Eventually I told him that I would contact my CC company direct as,
under "EU distance selling rules" I was entitled to a refund. I think
he was trying to push me over the 30 days. I was then handed to
someone else who proceeded to try and restart the returns process all
over again. I started to send very bold emails!

In the end (5 weeks) I did get Returns number and sent the package
back. A couple of weeks later I did get my refund, less the carriage
to UK. I could have got a complete refund using my CC company but,
morally, I felt better doing it their way.

Even if they fixed the dxf import, their poor customer service would
put me off risking it again.


If you were offered the V22 package for $495 then it seems they are
desperate for sales.

Regards

David


--- In CAD_CAM_EDM_DRO@yahoogroups.com, "Jack Mc Kie"
<freshwatermodels@...> wrote:

>
> I have been looking at CAM software. I recently saw BobCAD/CAM V21 on
> sale for $495. A sales person at BobCAD offered me V22 at the sale
> price of $495. I didn't even try to negociate the price down but was
> offered it by the sales person. I have decided not to get BobCAD. If
> you are interested in BobCAD maybe you could get the same price I was
> offered.
>
> Jack
>