Manuals.

When you sell to users who are not electronics savvy, you have to
factor in for the inevitable errors in construction and application.
Unless you take that out of the equation by not selling user-built
electronics. That's why we don't offer electronic "kits". Or bare
boards.



That is exactly correct, but then if you will permit me, we must also see
where a lot of the blame resides.

How many of you remember the old Heathkit manuals, well compare them to some
of the stuff that our present venders are putting out.
You guys will not, I am sure be happy with my remarks, but the manuals you
put out stink................ I have pity for the person trying to get your
stuff to work. And when they can't do it and quit, the entire DIY CNC hobby
suffers.....

I dare you to really look at the stuff your are putting out, in some cases
a person with decades of electronics experience can't find the necessary
information to correctly implement what you sell.

If you want to know what I think of your manuals, just ask me off
list............ But in most cases, I assure you, you will not be happy with my
reply...............
bill

And I think I feel good about this letter........................


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