Re: [CAD_CAM_EDM_DRO] CAM software upgrade policy

Fred,

I'm not sure you've exactly answered the question with your response.

Your respone might lead me to believe that IMService gets to arbitrarily
determine what is a major upgrade and what is a minor upgrade based on what
you believe to be the value of the new point release? It would seem that as
a result IMService also gets to arbitrarily determine what versions a
customer pays for versus what versions they will have free access to by
virtue of their earlier purchase.

Once a customer purchases a version what exactly is their right to future
point and version upgrades?

thanks in advance for the clarification.

regards,

Lee Wenger

----- Original Message -----
From: "IMService" <imserv@...>
To: <CAD_CAM_EDM_DRO@yahoogroups.com>
Sent: Saturday, January 05, 2002 11:49 AM
Subject: [CAD_CAM_EDM_DRO] CAM software upgrade policy


>
> -Topic change to reflect more accurate discussion.
>
> > Date: Fri, 04 Jan 2002 19:37:36 -0700
> > From: Steve Smith <sos@...>
> >Subject: Re: Re: BobCAD/CAM v.s. Dolphin CAD/CAM
>
> >I'm also curious about Vector upgrade policy. I was pretty surprised to
buy
> >software last fall and have to pay for an upgrade just a few months
later.
> >Most software packages allow a period of gratis upgrades. Does Vector
require
> >payment for every update?
>
> Steve, when you bought your Vector license in June of last year, we sold
you version 9.0.
>
> In early October, we announced that we would be shipping a new version on
November 1st.
> Which we did. The period between when we announced the new version and
the ship
> date is the grace period. It's public and that's what we do. We have
always said that
> we would extend the grace period if we missed the promised ship date, but
so far we
> have always shipped upgrades within the same week as promised. ( our
employees
> hate it because they find out what "mean" is all about if they try to come
up with an
> excuse that would prevent us from keeping an upgrade shipment promise)
>
> This has been our policy since day one when IMService became a Vector
distributor.
>
> The pricing is determined by a number of factors:
>
> 1) New features and capabilities "value" sets a base price
> 2) Time period since customer has purchased an upgrade.
> 3) Time within the upgrade cycle, ie before new version release or after.
>
> We have been the recipient of many software company promises for new
features and vapor
> ware in the past. We are very sensitive to this issue and refuse to sell
any future versions
> until the programs are actually delivered. Then we decide whether or not
to sell the program.
>
> Best Regards, Fred Smith- IMService
> Listserve Special discounts and offers are at:
> http://www.vectorcam.com/cced2.html
>
> imserv@... Voice:248-486-3600 or 800-386-1670 Fax: 248-486-3698
>
>
>
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