Re: [CAD_CAM_EDM_DRO] Open Letter to Mariss

I'll second that John!

Well done Mariss. Great products coupled with a truly extraordinary,
positive approach to customer support.

In this world of dodgers and weavers, its refreshing to come across a
company prepared to sort out problems, should they occur, rather than hiding
behind the usual copious amounts of small print.

I am aware that Geckodrive has its detractors and that there may be better,
albeit more expensive, drive solutions available. However, horses for
courses seems to apply here and IMHO Mariss has chosen his market and
addressed it effectively.

Finally, leaving the technical pros and cons of any argument to one side, it
is often enlightening to focus between the lines of the messages being
exchanged. There, is to be found the exposure of attitude.


Brian Walsh
Glasgow
Scotland

----- Original Message -----
From: <machines@...>
To: <CAD_CAM_EDM_DRO@yahoogroups.com>
Sent: Monday, September 10, 2001 08:17
Subject: [CAD_CAM_EDM_DRO] Open Letter to Mariss


> --- In CAD_CAM_EDM_DRO@y..., mariss92705@y... wrote:
> > > Is the multiplier problem only in the G210 or is there is similar
> > > problem with the multiplier in the G340 shipped in the last few
> > weeks?
> >
> >
> > Both the step and the sevo drive use the same multiplier board, so
> > the problem is common both drives. The problem has been solved and
> > entails adding one transistor and one resistor to the existing
> boards.
> >
> > I try very hard not to make any mistakes in my designs, but being
> > human, some slip past in spite of my best efforts. This is one of
> > those cases. I belive it is incumbent on me to let everyone know
> > whenever one does and to make right any previously sold products
> with
> > a design error. It is the only honorable thing to do.
> > Next is to see what is
> > entailed to rework my existing stock of G901s, I will of course
> trash
> > all of my existing unstuffed boards, rework the board layout and
> > order new ones ASAP. I should have working examples Monday that I
> > would like to send you to try out. Will keep you posted and sorry
> > about this screw-up, it has me feeling very embarrassed.
> >
> Mariss.
> Thank you for posting an up to date and accurate report on where your
> products stand. I don't feel that I am on my own when I thank you for
> all the work that has gone into helping people on this list.
> In fact as I'll go as far as to say that you are probably the one
> person who has put more PRACTICAL help into this list than any other
> list member.
> Motors of any type are easy to source, as is software. In the short
> time that you have contributed to the list you have brought not one
> but four different drivers at a very cost effective price into a
> market place that was barren except for Dan's card.
> I don't think anyone else on this list can come anywhere close to
> this goal.
> Again Mariss , thank you, and I hope others will echo this open
> letter.
>
> Regards
> John Stevenson
>
> PS I have no connection with Mariss or use any of his products at
> this time. I though it was about time someone stood up and said Thank
> You.
>
>
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