Re: Open Letter to Mariss

--- In CAD_CAM_EDM_DRO@y..., rab@r... wrote:
> Its almost unheard of these days for a company to come straight out
> and say "We know there's a problem, but we'll fix it."
> Maybe I've gotten too cynical from working with computer hardware
and
> software, so often companies only admit to a problem after user
> pressure reaches a critical point and then duck out on
responsibility
> and blame the users, most recent incident that comes to mind is
Epson
> and the ink fading on their 1270 "long print life" printers.
> It seems that all the manufactuers and traders with a presence on
> this forum have very good customer care and attitudes, but then I
> don't suppose they'd last here 5 minutes if they did'nt :)
>
> Rab,
>
> Glen Urquhart,
> Scotland