Solved [was Re: supertech]

--- In CAD_CAM_EDM_DRO@yahoogroups.com, "Lurch" <lurch9@...> wrote:

>
> So I spoke to Dennis Bohlke at Supertech directly. He told me of an
> undocumented subroutine that exercises the steppers, a production
> burn-in type of thing. Then after some more discussion, he asked
> what operating system I was running.
>
> From what he tells me, it turns out that the version of SuperCAM I
> have, v3.6, apparently never was intended to run under Win95 or
> newer.
>
> This despite the fact there is both dossetup.bat and winsetup.exe on
> the CD. Perhaps the winsetup.exe is for win3.1 systems which still
> run the DOS kernel.
>
> Dennis DID offer to fix my controller if there were an issue with it,
> and also offered me a new version of SuperCAM for $95.
>
> So for now I merely took my dedicated p233/32mB lunchbox and
> converted it to DOS.
>
> Preliminary indications are excellent.
>
> Will post more as it develops.
>
> Alls well that ends well.
>
> Lurch
>

We have found in the past that communication with the vendor is the
best approach. SuperTech has been around for a long time and has sold
lot's of machines and has lots of satisfied customers.

We ask anyone with problems with a specific vendor to exhaust all the
options before making a negative post on the list. There are a lot of
new vendors out there and the market is dotted with semi-shady
operators. Dennis is NOT one of them.

The positive part of this is that Dennis resolved the issue and your
problem is fixed.

While it's important that the members learn of vendors with which they
should not do business it's incumbent on us to proceed carefully and
not create problems for good vendors.

We only allow first hand experiences and only if they are of relevance
to the group.

The existence of low cost providers for Home Shop CNC are what allowed
this hobby to grow exponentially. Lets be careful not hurt them.

Thanks for your feedback and letting us know of the positive response!

Tom Caudle
List Ogre