Re: McMaster exposed - my last .02

Basically, if a company does not serve your needs, vote with your
feet. The fact they did not give you a 5lb catalog does not make
them a bad company and thus deserving bashing on the web.

There are plenty of truly crappy companies, and my comments were
only because of the literally thousands of orders I have placed with
them, ALL the orders were processed that day, efficiently, and I
can't think of a single error in ordering or defective shipment.
Almost every order was on my doorstep the very next day. Combined
with excellent customer service, they really are the best company I
have ever dealt with. That being said, I'm bummed that I am working
from a 6 year old catalog myself, but such is business!.

--- In CAD_CAM_EDM_DRO@y..., "Matthew King" <mattking@k...> wrote:
> Let's be *quite* clear here - there's NOTHING in that catalog that
is
> "little profit" for them. They are WORSE than Grainger on some
things as far
> as price goes. YES - they have an excellent support reputation so
that's
> what you're paying for. A catalog is a DIRECT tax write off and is
a cost of
> doing business. Period. I may buy one 1/2 inch nut from them this
year and a
> CNC lathe next year, but without a catalog, I'll never know that
they sell a
> lathe, so they're off my potential supplier list. Not worth it to
get up,
> log on, search around and waste time on the web when a catalog,
with an
> index, will have me to that item in seconds.
>
> They can keep their catalogs and I'll keep my business (which is
growing
> RAPIDLY) elsewhere.
>
> Matt King
> King Plantation
> Columbus,GA
> -----Original Message-----
> From: dspinnett@y... <dspinnett@y...>
> To: CAD_CAM_EDM_DRO@y... <CAD_CAM_EDM_DRO@y...>
> Date: Thursday, November 08, 2001 8:42 PM
> Subject: [CAD_CAM_EDM_DRO] Re: McMaster exposed - Hardly!
>
>
> >This is not stupid. It is a huge catalog that surely costs a small
> >fortune to keep updated.
> >
> >I used to buy from them every day, and their catalogs were
jealously
> >guarded at work...
> >
> >It is possible to get them, but you have to request under the name
> >of a business, and do it during their yearly distrubution.
> >
> >They have no shortage of customers, and penny-ante sales is not
> >where they make their money, nor is it worth their time to devote
a
> >disproportionate amount of time on customers who will cost a lot
in
> >terms of customer support, yet get little profit from it.
> >
> >Their service is first rate, easily the best of any business I
dealt
> >with over the 7 years that I used them as a supplier.
> >
> >Just use their internet catalog, and you will soon find they are a
> >valuable resource.
> >
> >Dave.
> >>
> >> This is so stupid, it is beyond belief! It is amazing that
large
> >companies
> >> have such insane management! The catalog can't cost more than
$5
> >> to print, and the mailing cost might be $2 (bound printed matter
> >is a special
> >> cheap mail class). Having somebody look up a product, photocopy
> >the
> >> page and then put the photocopy through the FAX machine has got
to
> >> cost $15 - $20 in manpower time! If you do this 2 - 5 times a
> >year,
> >> it is actually costing them SERIOUS money to deny you that
catalog.
> >>
> >> Jon
> >
> >
> >Addresses:
> >FAQ: http://www.ktmarketing.com/faq.html
> >FILES: http://groups.yahoo.com/group/CAD_CAM_EDM_DRO/files/
> >
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> >
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> >