Re: [CAD_CAM_EDM_DRO] Re: McMaster exposed - Hardly!

ballendo@... wrote:

> Dave,
>
> EXCELLENT post!!!
>
> It seems this "McMaster is stupid" debate shows up over and over again anywhere technical people are conversing for awhile. It also seems that most do not realise the cost of dealing with many of the "little guys" compared to doing a BETTER job with your "bigger guys". There have been many case studies in lots of different trade and "business" magazines. It seems that for some companies, the ALL customers being always right is NOT the best choice... And MORE customers is not the same as more BUSINESS...

I fully recognize the costs of small orders. But, they don't mind faxing
out the catalog one page at a time for the small customer! That doesn't
make sense. If they want to eliminate small orders, they can set a
minimum order amount, or to keep a good customer who just needs
one part for an emergency, they could have a monthly minimum or
something. But, they were willing to fax a page of the catalog to a guy
who wanted to buy a drill bit or something!

Jon